[Resolved] Citrus Payment Solutions — transaction not done but money is debited | |||
Dear sir I am filling my form of rgpv during transaction time i take choice of pnb debit card detail. Due to careless i fill the detail of oriental bank of commerce debit card detail in place of pnb debit card detail. After enter otp Money is deducted but some error on confirmation page shown. And form is also not submitted After two hour i go to cyber cafe and then fill my form of rgpv by giving cash to them. And next day i contact to rgpv then he told me that your only payment is done which is updated and transaction id is different it means that only one payment is done. The transaction detail o[censored]nsuccessful payment is shown below. (Transaction amount 1850 on[protected] Avinash kumar (Inr) -[protected] Value date : 30, 10, 2019 Entry date : 30, 10, 2019 Amount type: Dr. Amount: Inr 1, 850.00 Additional details : Prcr/ecom/10000011/[protected]/[protected] Was this information helpful? | |||
Dec 11, 2019 Complaint marked as Resolved Verified Support Nov 09, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |||
 2 Comments | |||
Comments
September 25 th evening through my account to your company citrus payment solution PVT LTD debited amount RS/ 28000 thousand
Citrus Payment Solutions Customer Care's response, Nov 9, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
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I paid 510 Rs. against the e-challan(challan no. - [protected]), my transaction id is: [protected]. But still it shows unpaid.
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team