[Resolved] Citrus Payment Solutions — two times payment for jipmer mbbs application not credited to jipmer on 23.03.2018 | |||||
I was trying to pay for the jipmer mbbs application fee from jipmer website, through net banking of my icici bank on 23.03.2018. Two times i have tried, it failed to credit to jipmer and money (Rs.1500 - 2 times) also not reversed to my account till now (24.03.2018 - 6.00 pm). Transaction numbers are[protected] &[protected] at around 1.15 pm on 23.03.2018. I have enclosed my mini statement of icici bank account for your reference. Please review and reverse rs.3000/= to my icici bank account at the earliest. Please call me on my mobile for nay clarifications, if needed ([protected]) With regards D muralidharan Was this information helpful? | |||||
Apr 29, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Mar 26, 2018 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team Mar 28, 2018 Updated by nanvarsh 1) Citrus merchant : Jipmer university - application fee of Rs.1500/-Bank : ICICI bank Bank reference numbers : a) Transaction ID : SB498800 ; Transaction Description : BIL /[protected]/JIPMER/JIPM[protected] Amount : 1513.28/= date of transaction : 23.03.2018 b) Transaction Description : BIL /[protected]/JIPMER/JIPM[protected] Amount : 1513.28/= date of transaction : 23.03.2018 I have already enclosed the Screen shot of my bank statement from the laptop. It clearly shows the transaction happened to citrus (Rs. 1523 /- - 2 times on 23.03.2018). Again I am attaching the image for your reference. Email ID used for transaction :[protected]@gmail.com Phone number :[protected] first 6 digits of my card used for transaction : 4554 51 Last four digits of my card used for transaction : 0540 I have done these two transactions through NET banking .. for your reference Hope have given all the details to you Please do the needful D Muralidharan [protected]  Verified Support Mar 29, 2018 Citrus Payment Solutions Customer Care's response Hi, Your details are being auto protected. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |||||
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