[Resolved] Citrus Payment Solutions — UPI failed payment on zara but amount is debited from account on upi | |||
I was placing an order on Zara India online on 8th Jan 2021 and had opted for payment via UPI. I then did the payment through google pay for which Zara had used the citrus payment gateway. I did the transaction via sbi and the money got debited from my account but Zara did not receive the amount. So Zara canceled the order from their side as it keep pending I haven’t been initiated a refund. Kindly check my concern and give me a refund of my money at the earliest. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Verified Support Jan 15, 2021 Citrus Payment Solutions Customer Care's response Hi! Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 11/01/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays). Regards, Team Citrus | |||
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