[Resolved] Citrus Payment Solutions — UPI transaction failure

Vaibjad

May 16, 2021

Address:	316, 3rd Floor, Gala Commercial Complex, Dindayal Upadhyay Marg, Mulund West, Mumbai, Maharashtra 400080
Website:	consumers.citruspay.com

Hello,

I’ve placed an order on 16th of May on Zara. Opted for UPI payment - got redirected to Citrus payment solutions gateway and made the payment from phone pe app. Money got debited from my account but the status of the purchase shows pending payment . Therefore Zara cancelled my order My amount has debited from bank account

Please let me know if the order and payment is successful else if it is unsuccessful kindly initiate the refund.

Kindly resolve at the earliest.

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Aug 13, 2021

Complaint marked as Resolved

Verified Support

May 17, 2021

Citrus Payment Solutions Customer Care's response Hi! We are not able to trace any transaction with the given information. Please share below mentioned details for further assistance.
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used