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[Resolved]  Citrus Payment Solutions — Zara order payment completed but on zara app it shows payment pending

I have order from zara app . I made payment through upi . Payment got sucessfull and money also got deducted but in zara app it shows payment is pending . Please help me with this
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Jul 30, 2021
Complaint marked as Resolved 
Amount refunded
Jul 27, 2021
Updated by Shubham.s26 Hi any update on this payment
Please help me in getting my money back
My order is cancelled and my money is also stuck
Verified Support
Jul 27, 2021
Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 1780 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team
Jul 28, 2021
Updated by Shubham.s26 Sure i will wait for the amount to be refunded back
But when i was checking my upi app its showing transaction is sucessfull and money is deducted but you are mentioning that transaction is not sucessfull . Can you please help me with this

Verified Support
Jul 29, 2021
Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 1780 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team
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