[Resolved] Citrus Payment Solutions — Zara order payment failed but money has been debited through the payment gateway citrus pay | |
I had already written a complaint yesterday and since I didn’t receive any response I’m writing again I tried placing an order on zara.com on 9th of November using the payment option UPI (google pay) The payment gateway was citrus pay and the amount ₹2990 was debited from my account but the payment failed to reach zara.com Can I know when I will receive my refund? Transaction id: And zara.com has now cancelled my order so I need my refund back ASAP!! I have attached all the receipts and screenshots Was this information helpful? | |
Nov 12, 2020 Complaint marked as Resolved Got the refund! Verified Support Nov 10, 2020 Citrus Payment Solutions Customer Care's response Hi! Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 10/11/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays). Regards, Team Citrus | |
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