[Resolved] Citrus Payment Solutions — Zara product payment debited from account but showing unsuccessful order payment

Amisha Pednekar

May 23, 2021

Address:	Mumbai
Website:	Zara

My order money is debited on sunday 23 May and through upi it was successfully but showing unsuccessful on the app. Haven’t received the refund either

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Aug 13, 2021

Complaint marked as Resolved

Verified Support

May 25, 2021

Citrus Payment Solutions Customer Care's response Hi Amisha,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

May 30, 2021

Updated by Amisha Pednekar Pls refund my money asap

Jun 03, 2021

Updated by Amisha Pednekar Citrus support team pls respond, i still haven’t received my refund yet.

Verified Support

Jun 03, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 3080 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Comments

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 1, 2021

Verified Support

Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 3080.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect in your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holidays) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team