[Resolved] Citrus Payment Solutions — Zara sandals

Vaishali1305.

Jul 31, 2021

Address:

Zara india

I have placed a payment on 24rh of July and the refund is not initiated for the order which got cancelled and it’s been a week now

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Sep 12, 2021

Complaint marked as Resolved

Jul 31, 2021

Updated by Vaishali1305. The payment was debited but the order was shown as pending which later got cancelled and no information regarding initiation of fund was received on my side

Jul 31, 2021

Updated by Vaishali1305. By mistake the complaint is marked as resolved .kindly look into the matter

Jul 31, 2021

Updated by Vaishali1305. Please ignore the above comment and resolve the matter ASAP

Verified Support

Aug 02, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 28/07/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus