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[Resolved]  City Union Bank — account frozen - unlock request not processed for 2 months

Hi,
We have submitted a request 2 months back to unlock the frozen account. But now the bank officials are saying that they could not get the letter and documents and asking us to submit again.
Branch: tirunellikaval
Branch email: [protected]@cityunionbank.in
She is 75 year old women and they are making her come daily. Mail id: [protected]@gmail.com
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Feb 21, 2019
Complaint marked as Resolved 
City Union Bank customer support has been notified about the posted complaint.
Verified Support
Jan 21, 2019
City Union Bank Customer Care's response Dear Customer,
Our Complaint registration site has been designed to capture relevant details and thus help in effective grievance resolution.Hence, We request you to register your specific complaint if any at www.cityunionbank.com/web-page/grievance. Your specific response will help us assist you.

Regards.
CUB
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Hi
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From Account Number XXX979
Amount 20000.00
Commission 0.00
IMPS Reference Number [protected]
Date and Time 13/01/2019 10:43:32

The above IMPS TRANSACTION has to be reversed as I have entered a wrong IFSC code. The amount has been debited from my account
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    City Union Bank Phone
    +91 435 240 1622
    +91 44 7122 5000
    +91 435 240 2322
    City Union Bank Address
    No.149, T.S.R Big Street, Kumbakonam, Tamil Nadu, India - 612001
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