City Union Bank — Amazon shopping refund amount not credited

I A Gowri account Holder salary account [protected] branch tambaram. I got refund from amazon shopping of Rs 579 on 31 Oct 2020. But till date Rs 579 is not credited to my account.
When I contacted amazon they told to contact bank for the refund . kindly look into the matter and credit the amount Rs 579 as soon as possible.

I attach the screenshot of refund message of Amazon .

Thanks
Gowri A
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I pudiyaveedu Revathi holder savings account(protected) branch poothandhalam . I recived a refund in Amazon shopping for 2 items i cancelled which are 799 and 799 on 12 dec 2020 but till date didn't them to my bank account .
When i contacted amazon they asked me to contact bank customer care .please slove this issue and credit the total amount of 1600 in to my account as soon as possible .
I attached the screenshot of refund information.
Thanks
Pudiyaveedu Revathi

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