[Resolved] City Union Bank — denial of services @ cub arakkonam branch
Arakkonam, Vellore District, Tamil Nadu, India
MoMoorthi1155 on Oct 10, 2018
I am a vip customer of your cub arakkonam branch, i am holding sb account, i went your bank to know my account balances by means of entering my passbook thru your banking staff.
However, your banking staff has denied the same and i was asking the reason for 'denial of services'. He said that passbook has entering through only a passbook printer machine, which has located outside most of bank. I am not wish to use the service due to improper printing that would be faced by the fellow customers. Hence i was not getting a proper service thru your banking staff.
1. Can you please advice, is there only a option to print/update through by passbook print machine?
2. If not, why your banking staff has denied to updation of my passbook?
I request you to take the necessary action on this and let me know the reason for 'denial of service' done by your banking staff at cub arakkonam branch...
I hope that getting a good response from your side and sort out the issues as soon as possible, unless i have no other option to closure of my savings account and i doesn't need anymore of your service furthermore...
Complaint marked as Resolved Nov 16, 2018
[Oct 10, 2018] City Union Bank customer support has been notified about the posted complaint.
Verified SupportCity Union Bank Customer Care's response, Oct 11, 2018
Our Complaint registration site has been designed to capture relevant details and thus help in effective grievance resolution.Hence, We request you to register your specific complaint if any at www.cityunionbank.com/web-page/grievance. Your specific response will help us assist you.
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