City Union Bank — New debit card

I lost my my Debit card and I applied new debit card in CUB Jalladianpet branch medavakkam on January 2 week 2021 still I didn't receive any card or information, so i visit the branch four times in February month but the bank staff not given proper response, I don't know his name but he told any time there's is no time to check for the status of the card.
Pls take some action in this regard.

Pls update the status of the card there is dispatched Or not

My account no - [protected]
Name - Jeyaseelan