City Union Bank — not allowing to withdraw cash from different branch

ksivaraman1

from Bengaluru, Karnataka

Address:

600073

I have city union bank savings account with mayiladuthurai branch. My atm card looks like expired and not allowing me to withdraw cash. So i went upto the cub branch in vengaivasal to withdraw cash using withdrawal form since i'm staying in vengaivasal currently. But the manager refused to withdraw cash since my home branch is different and i don't have cheque book right now. I would like to know if i have the account in different branch, am i not allowed to withdraw cash for emergency from different branch using withdrawal form.
Again i confirm i know i can use debit card and cheque book to withdraw but i don't have any of them right now. I only have the passbook and i'm not able to withdraw any cash. Expecting your prompt response on this issue asap.

Thanks,

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City Union Bank customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

City Union Bank Customer Care's response Dear Customer,
Our Complaint registration site has been designed to capture relevant details and thus help in effective grievance resolution.Hence, We request you to register your specific complaint if any at www.cityunionbank.com/web-page/grievance. Your specific response will help us assist you.
Regards.
CUB

Jul 23, 2019

Updated by ksivaraman1 First of all, update your web portal to work properly to accept the complaints. Im trying to enter the details in below cub page it is showing error on submitting.
https://cubindia.net/ccmswebportal/complaintmaster.aspx

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Comments

Rewathiaravindan Rewathiaravindan

from Mumbai, Maharashtra

I have transferred a amount 200 to my neighbour account yesterday still now they not received a amount but in my account the amount has been debited. I have attached my screenshot photo to ur reference.