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[Resolved]  City Union Bank — transaction failure

Sir/Madam

I credited 2 lakh rupees in my cub account to pay my college fees. Firstly i paid 50000 which was successful.Next on 9th june when i tried to pay more 50000 through cub net banking, my money was debited from cub account but fees was not paid. It showed error while connecting with blaze net encryption utility but my money was already debited from my account. I have to pay my fees before 15 june to the college. It has been already 3 days i have been asking for my refund but there is no clear reponse. So i kindly request you to process that money back to my account.

Account no.[protected]

IFSC CODE:CIUB0000517(Ramapuaram branch, Chennai)

Name: Rahul Deb

SRM transaction id:277254S[protected]R394(through which the money got debited)

Please coperate

Thank you
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Jul 13, 2019
Complaint marked as Resolved 
City Union Bank customer support has been notified about the posted complaint.
Verified Support
Jun 12, 2019
City Union Bank Customer Care's response Dear Customer,
Our Complaint registration site has been designed to capture relevant details and thus help in effective grievance resolution.Hence, We request you to register your specific complaint if any at www.cityunionbank.com/web-page/grievance. Your specific response will help us assist you.

Regards.
CUB
Complaint comments 
3 Comments

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Comments

Account debited even after transaction failed. Trying to call customer care for last 1 hour.Always response is all our executive are busy. Bogus bank. Lousy customer care.

Judish Raj
Reply
Dear Sir,

I am doing a recharge to Vodafone no-[protected] on 03/06/2019 through by paytm at my CUB account but recharge are faild and not refund in my bank. A/c no. [protected]
Name- PARESH GHOSH
Reply
I got synced cub with amazon pay.when I finish transaction with cub up I get error message. but I could finish amazon pay ups transaction with kvb no problem.

please inform problem with ups
Reply

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    City Union Bank Phone
    +91 435 240 1622
    +91 44 7122 5000
    +91 435 240 2322
    City Union Bank Address
    No.149, T.S.R Big Street, Kumbakonam, Tamil Nadu, India - 612001
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