Clear Trip — Non refund of cancelled flight

Address:	Mumbai City, Maharashtra
Website:	cleartrip.com

Sir, I booked a round trip Air ticket for my sister Suntitha Sharma through Cleartrip for her journey to Delhi from Chennai. The onward journey was to start on 5 th Dec by Indigo Air and return by the same Airlines on 10 th dec 2015.P N R No F9WZ6T. Indigo Air intimated my sister on 4th dec 2015, that the flight to Delhi Dated 05/12/2015 was cancelled due to inundation of Chennai Airport. As soon as this message was received I contacted Indigo Air to cancel her return ticket ie Delhi Chennaib Dt 10/12/2015 since she can not avail the return flight due to cancellation of the onward flight .After taking down the P N R No they intimated me that the refund was given to Clear trip since they processed the round trip ticket .They said that it normally takes 4 days for the refund to reach the customer.TILL NOW THEY HAVE NOT REFUNDED THE CANCELLED TICKETS PROCEEDS.I seek your intervention.