Cleartrip — about charging for luggage in scoot, airways towards singapore trip id[protected]

Address:Chennai, Tamil Nadu, Perumbakkam
Website:cleartrip.com

When i booked the ticket in scoot airways, it says only hand luggage is allowed, incase of checkin baggage, starts $15 for 15kgs. When i traveled, i have carried 38kgs for 4 persons. If so considering 3x15 kgs, the amount should be $45. that is INR 2250. Also, when i booked the ticket, i tried for online booking for luggage which could not find on that page.
Finally, i have charged for 2x20Kgs, i.e., 2 x INR 4093, i.e., INR 8186.

Can you please explain.
1. Why cleartrip website doesn't giving correct direction while booking.
2. Whether i have paid over amount, if please arrange for refund the balance
contact detail:
+91 [protected]
[protected]@rediffmail.com
Was this information helpful?
No (0)
Yes (0)
ClearTrip customer support has been notified about the posted complaint.
Complaint comments 

Comments

Ticket was cancelled thro air line & inform to cleartrip on 5th June. As per their mail, same shall be intimated within 5 days by clear trip. No information on amount to be refunded is received till now.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ClearTrip
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    10%
    Complaints
    3042
    Pending
    0
    Resolved
    287
    ClearTrip Phone
    +91 22 4130 0300
    +91 95 9533 3333 (Support)
    ClearTrip Address
    DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E), Mumbai, Maharashtra, India - 400011
    View all ClearTrip contact information