Cleartrip — add on baggage refund - pnr-gwh9pr

Hi,

When i booked my ticket i had purchased additional baggage for 5 kg, which is on 27/07/2019 under pnr - gwh9pr
For 31st july 2019 travel from chennai to bengaluru, flight no. 6e6011.

Clear trip - e-ticket copy shows clear message about add on baggage for 5 kgs with the payment detail..
Where as airline denied my add on check-in baggage and ask for payment for excess baggage over 15kg..
In-spite of explaining and showing the clear-trip receipt for the add on checking baggage charges, airline collected the payment, informed that you have not settled the airline for the additional baggage and asked me to make a claim from your company.. Since i made payment to your company..

Treat this matter seriously and refund my additional checking baggage charges for 5 kg..