Cleartrip — air china cancelled flight

Address:

SUN EMPIRE, BLDG.A. FLAT NO 502, SINHAGAD ROAD, NEXT TO SUN CITY, Pune, Maharashtra, 411051

We regret to inform you that air china has cancelled your pek-bom flight ca-889. Unfortunately the airline has not provided an alternative. So we request you to callcleartrip customer care @[protected]/[protected] to check if any other flight option might work for you.in case you wish to proceed with the refund, please logon to www.cleartrip.com/account/trips to cancel your trip and claim refund.
Above mail received from clear trip dated 28.05.2019. Subsequently, we contacted clear trip help line atleast 6 times, but no response till time from your side, irrespective of promises by all help line attendants.
Clear trip was suppose to give us alternate options for the flight cancelled.
Very poor service is being given to us. Please take up the matter seriously & revert on top priority. Every time we are calling you from vancouver on international call.
Trip id is [protected] – flight ca-889 from pek-bom is cancelled by the airline