Cleartrip — Airline refunded but cleartrip is clueless- my money STUCK!

Address:

Mumbai City, Maharashtra

Cant help posting, ‪#‎cleartrip‬, one of the worst ever!!! dont ever book here.. 1. I made an erroneous booking(name was wrongly typed) through their app on 23rd(Friday) and instantly realised it(in a min) and called their Customer Support. they refused to help and asked me to cancel and rebook. 2. I the called the airline (indigo) directly and they were extremely helpful. understanding the genuinity of my issue, they refunded the entire amount back to cleartrip on friday itself. 3. i called cleartrip to convey this. I asked for a tracking id/sms. they said they dont have provision for a call id and that they will update their notes(on 23rd). they assured me entire amount will be refunded. 4. On Saturday I get an email from cleartrip with refund initiation that the money is being refunded after deducting cancellation and cleartrip charges 5. I call them on Saturday to check this and they have no clue what i am talking about, i ask them to check how much money they have received from Indigo and they are not able to find. Later after I tell them, they agree they received full amount, they assure me they will refund rest by 3 days. Again, I ask for sms/email/call id. buhaha, they have NONE! 6. I am trying to call them since last 2 days and the message that I get to hear is ' We are facing high call volumes at this time. we apologise to keep you waiting'.. These guys are crazy!! Why the hell are they even running this company if they cant handle simple flight cancellations, that too, when I have done all the issue resolution part from my end... even after all is settled, they wont refund me my money!! never again will i want to book through an aggregator, , thanks to cleartrip!!!