[Resolved]  Cleartrip — Airways ticket cancelled fare not refunded - Trip Id [protected]

Address:Chennai, Tamil Nadu

I had booked a jet airways ticket from chennai to mumbai for 8th Dec 2014 trip using clear trip site. Subsequently I rescheduled trip to 10th Dec changing flight to Spice jet paying difference amount of 3020. But 5th Dec 2014 I got a SMS from spice jet saying chennai to mumbai trip has been cancelled and full refund will be made for this cancellation. Later I called cleartrip executive and told about this flight status and requested to make alternate arrangement. Said executive confirmed that alternative arrangement would be made with in a day. But 2 days there was not any intimation and hence I cancelled spicejet ticket yesterday and booked new ticket in Indigo airlines for 10th paying full amount through my credit card. Later I cancelled Spicejet ticket and observed that only Rs.562 /- was refunded. When I saw in Spicejet site, it is clearly specified that as per Ref No.[protected] Rs 6087/- was refunded to Agent BOMCL23479. When I brought this to cleartip agents notice, no proper response was given. Since Spicejet has cancelled their trip due to their internal problem, cleartrip can not reduce the refund amount. Please help me. Regards, Nithyananda B Director - Technology Shriram Value Service Ltd., Chennai Mobile No. +[protected]
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Aug 14, 2020
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