Cleartrip — amount deducted and ticket delivered to someone else account.

Kasif Shameem

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560077
Website:	www.cleartrip.com

I had been to innovative film city, bangalore and booked ticket through cleartrip. On first attempt, system failure message came immediately after payment on cleartrip. Tried second time and received confirmed entry ticket. On checking bank statement, found the deduction twice. On contacting customer care, the head of the department said, i have made both the bookings using two mail id, and cheque/reference number on my bank transactions are in their record. Or someone else has misused my account for booking. Both the mail ids (One belongs to me and other belongs to unknown person). Amount can't be refund and mailed the same to me. Next day i tried again and customer care has tried calling on the other booking number and requested the contact person to provide bank statement for verifying the transaction. Still no update has come. This is a technical issue in cleartrip website/app. Transaction was done from my account and confirmed to someone else, done on the same date and time.

Why i will book twice and run back for refund. Cleartrip doesn't care for customer. Last time i have used their service and request others also not to use.

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Comments

Sanjna Kapoor

from Rupnagar, Punjab

My husband book a tickets booking id is[protected] from amritsar ro mumbai.booking cobfirmation mail cone on his id.but after 2 mibute may be one minute another ticket cones on my husbabd id trio id[protected].her name is sayma khan.my husband said i had not booking any other flight for any one..i had called indigo too thay are alao saying same your husband no and his e mail id registered here and from this numbee tickets had been booked..day before yesterday indigo executive tell me that phone no and id has been updated now he had uodated no [protected] and this is not saym khan no.my sincerely request to u sort out this matter..if theres a technical issue from your side than i ll say anything to u..and delete this post but if you are right tou have to give me proof..so that i ll asked witg my husband its not mattee of money..its mattee of fath and relationship..i dnt thibk isse jyda samjhana padega..u just provide me from wchi ac these booking confirmed and does sayma khan is not registered memner of cleartrip...i regards u lot..i hav no prob with you...please dnt gv me excuse personal informatiob share nahi ker sakte.. Becoz i m his wife..and i hav to right ask anything abt him...i dnt want togo consumer court or police i want matter yehi close jo jae

Thanks
Regards
Manjula
[protected]