Cleartrip — amount deducted but no tickets booked

Address:

560054

We booked 2 flight tickets from bangalore to mumbai and after the payment the system showed an error without generating the trip id or ticked but the amount has already been deducted. When we call customer care they are asking us to enter the trip id. How can we provide a trip id when there was an error from your end. If this is not addressed, a bad word of mouth shall be spread about cleartrip and also we shall not do any further bookings under your portal.