Cleartrip — amount deducted from my account without any confirmation of ticket

Address:navelim, South Goa, Goa, 403707

I have tried to book train ticket from goa to mumbai on 28-08-19. Amount of rs. 529 has been debited but the ticket hasn't booked. I din't receive any email or message neither regarding the ticket details nor the refund. As the ticket hasn't booked, there is no trip id but when i call customer care the very first question is enter your trip id. So i couldn't talk to the customer care. I dint receive any reply for the complaint sent through email also. Such a poor customer service. Would like to know the status and refund. This is the second time i'm submitting my complain to you
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