Cleartrip — bad service and our loss

Address:

44459

Dear sir,

How are you?

I am cleartrip ([protected]@eim. Ae) loyal customer for many years.

I booked a flight on 23/1/2018 for my family coming from delhi to see me in dubai. It was 3 tickets under trip id no [protected] vide emirates airlines but i have realized immediately in one of passenger name one alphabet ‘h’ was missing. Its mistake to put name as shresth sethi in place of shreshth sethi.

On same day i called up emirates airlines and they say no problem v shall change it free of cost within 72 hours but since tickets are booked through cleartrip the request should come from them.

I called up cleartrip and explain them the full thing and reply was write mail and i did that.

Next day when i called up cleartrip came with excuse that they need passport copy and adhaar card of shreshth sethi and i immediately mailed to them.

The next when i called up they say there are charges and i paid online.

From that day we have been calling cleartrip many many times everyday for dubai and delhi with so much of mental harassment with no results at all. It was v v sickening experience with so much of time wasted in holding the lines and listening to lies of emirates.

The most terrified experience was on jan 31, 2018 - they can up with simple answer that sorry it's an airlines problem and they cant do anything and i have to loose lot of money in this which is 200% mistake, lethargy and lack lustre attitude of clear-trip.

I immediately called up emirates as i am their gold customer. The consultant was so kind enough to be on line for 43. Mins with me and asked me to take clear trip on conference line. Firstly he was listening to the all the lies what clear trip was giving me but when suoervisvor priya came online he explained in just us$ 100 it's so easily possible if clear trip request them and exposed the laid back and careless attitude of clear-trip

Nothing they cut the line with emirates and canceled the tickets caused financial loss and mental torture for 7 days.

Best regards,

Vivek handa
[protected]