Cleartrip — booking failure but money deducted from account

I was booking tickets from shanghai-xi'an on 11th april 2019 and while doing the transaction it was showing failure message and money rs 19119 diducted from my account at same time. Multiple time i have tried, to contact customer service but they are asking me to provide trip i'd. How can someone provide trip id when booking get declined by website.

I want them to return my hard earned money back.