Cleartrip — booking not processed, but amount charged

Address:	Mumbai City, Maharashtra, 06511
Website:	www.cleartrip.com

I'm writing here because i could not find any other way to get in touch with customer support regarding my complaint. On dec 1, 2018, i booked three tickets on the cleartrip website using my account, as per the following schedule:

- delhi udaipur - jan 8, 2019 (6e-2746)
- jaipur kochi - jan 13, 2019 (6e-657)
- kochi delhi - jan 18, 2019 (9w-911)

I was charged a total of $155.35 for this transaction, but the transaction did not go through. I tried to get in touch with customer support, but without a trip id, i couldn't reach anyone. I tried looking for an alternate email id online, but couldn't find anything. I also attempted to put a query on the website but received no response.

I was supposed to make this booking with a group of 8 other people, and they didn't end up making this booking because of this hiccup. Kindly help get this resolved at the earliest!