Cleartrip — booking wrong flights

Address:Mumbai City, Maharashtra

I had checked on ur site at around 19.15 n booked a ticket for 4 pax from barcelona to zurich on brussels air after booking i have got the ticket to basel instead of zurich i have been trying to contact customer service but not been able to do so till midnight and then they looked into it n told me to call after 10 in the morning!! I had taken a screen shot of the flight that i wanted to book n sent it to my daughter for booking. I am sending the same
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I had purchased a refundable airline ticket, but I had to cancel the journey due to unavoidable circumstances. The amount refundable is shown as 0Rs. How can a refundable ticket have a 0Rs. refund? Please help.

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