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Cleartrip — cancellation charge

I booked a ticket for 2 passengers from kolkata to bengaluru for travel on 4th of may in sg658, however due to cyclone, kolkata airport got closed and spicejet eventually cancelled the flight. The airline pnr and ticket number was udp75a and trip id was [protected]. Because of the impending disaster and since it has been announced by the government that kolkata airport would be closed when sg658 was supposed to take off, i cancelled the ticket on 3rd of may morning.

Yesterday after a delay of almost a month, i got the refund, but 6000 rupees have been deducted as cancellation charge.

I want immediate refund for the cancellation charge. However, if i do not get it, i shall escalate the matter to an appropriate higher authority. And you'll be compelled to refund this 6k along with many other consequences.

Complaint Status

[May 31, 2019] ClearTrip customer support has been notified about the posted complaint.
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    +91 22 4130 0300
    +91 95 9533 3333 (Support)
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