Cleartrip — cancellation of flight to cochin from pune dated 27th august 2018

Address:

411012

My booking id-[protected] (Cleartrip)
Date of journey-27/8/2018
Type of booking-round trip (Pune to cochin and back)
Name - mohanan erumbranellur + 3 passengers
Called you on 22nd but told me that cochin airport will open for flights on 26th. Called spicejet and told me that airport is closed till 29th. They told me that if you cancel your tickets full refund is admissible to you since it is not your fault. So myself opted for it. Since i am cancelling my trip my round trip ticket is not required and so they told me that entire journey amount will be reimburse to you through your agency i e cleartrip. So i contacted to day 25 th with you but no reply yet from your side. You never shown the curtsey to inform me the journey problem till this time. Evenif i contacted you twice my problem is still pending. My request is please reimburse my amount at an earliest.
Mohanan erumbranellur