Cleartrip — cancellation of trip due to delay in flight more than 12 hours

Address:

New Delhi, Delhi

Dear concern,

Dated 26th april 2019, my travel was booked through cleartrip from hyderabad to delhi in air india flight number ai 127.
After reaching at airport i found my flight was delayed by 2 hours without any prior notice. Again this delay extended and my flight got delayed by 12hours.

As per govt. Rule if flight was delayed without any prior notice, customer can avail full refund and compensation.
But in my case still i am waiting for refund. I don't want any compensation but what about my refund. I am continuously following with cleartrip from last one month, but they are failed to do so.
They promised me while cancelling the flight ticket they will provide me full refund. I have proof of there mail.

Requesting you to help me out.

Below are attach my ticket details for your reference.

Regards
Jaya priya
[protected]