[Resolved] Cleartrip — Cancelled ticket amount not refunded to account

sn1410

Website:

www.cleartrip.com

Trip ID[protected] has been cancelled on 13-October-2020. The airline (Indigo) cancelled the flight.

Since 13-October-2020, 16 day have gone (till today, 29-October-2020) but the amount has still not been credited to my original mode of payment.

Repeated calls to the call centre number [protected] has the same response - "The tickets have been cancelled and the status is refunded. Please wait for 5-7 days."

On the last call, I had spoken to a person named Vijay Mishra. He mentioned that the refund has not been processed. This matter will be escalated.

However, I have not received any further information from him or Cleartrip thereafter. No one is able to provide any information on what is wrong and how long it will take to refund.

This is looking like a scam and fraudulent action from Cleartrip.

Please expedite this matter so that a resolution could be reached.

Images of email communication and cancellation details from cleartrip.com has been attached for reference.

+3 photos

Was this information helpful?

No (0)

Yes (0)

Oct 31, 2020

Complaint marked as Resolved

The refund amount has been credited to my original mode of payment. I had received an email stating that Cleartrip had processed the refund amount on 29-Oct-2020. The email address is [email protected]. I checked the statement of my original mode of payment and the amount is now reflecting minus the cashback amount from Amazon. This is exactly as expected. The matter is now resolved to my satisfaction.

ClearTrip customer support has been notified about the posted complaint.

Oct 31, 2020

Updated by sn1410 This has now been resolved. Thank you, Cleartrip.