Cleartrip — cancelled ticket refund not received trip id :[protected]

Address:

King Faisal street

I booked a ticket for my travel dubai → amsterdam (Sun, 17 mar 2019) on 20 feb and i cancelled the ticket due to my trip cancellation. I submitted request for refund after cancellation. I contacted cleartrip through their website chart, but there is no refund or no response from clear trip till date.
When i try to initiate a chat with cleartrip, chat response says they are busy, can't be reached.

They send lot of promotional mails but they dont' respond to the refund whihc is due

Jani saheb shaik
+[protected]