Cleartrip — Cashback on coupon code FLIGHT

Address:	Mumbai City, Maharashtra
Website:	www.cleartrip.com

Trip id : [protected]
date: 14/10/16
requesting cashback
You have added a small clause clause on t&c that entire booking should be done using debit card. My wallet had 50rs. And so a small amount was deducted from wallet while booking, so the T&C is not met and so cashback is not provided. You people dont give money to 50% of your customers by doing such things. The app also doesnt tell after applying coupon code that i am paying through wallet.The app should tell that cashback wont apply. There are also cases that your app should be updated in order to receive the cashback. Such small things are ignored by common users and they fail to get the cashback and cleartrip says t&c is not met. It was just 50rs, the cashback was of 1700+. Well played cleartrip.
You should have a mechanism in which the customers can rectify such errors and also the app should be programmed well enough so that it tells the user that cashback wont be applied.