Cleartrip — Cheating customers through refund process | |||
I booked a indigo flight for Amd-Bom which cost me 3193/-. I received an email from Indigo saying they have cancelled the flight. Instructions on Cleartrip website said that incase airline cancel the flight I maybe entitled to full refund. they also had instructions asking in such a case I need to cancel the booking on cleartrip and select the option "flight cancelled by airlines". i followed all the procedure and after 15 days receive my refund of amount 103/- only. I looked up in indigo regarding my refund and it showed that they have refunded 2903/- (see attached) whereas cleartrip showed the refund saying airline charged 2500rs for cancellation (attached). And guess what? no customer care numbers working, either switched off or they cancel my call. Was this information helpful? | |||
ClearTrip customer support has been notified about the posted complaint. | |||
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