[Resolved] Cleartrip — Cleartrip and oyo both joined hands to book fake hotel booking reservation scam
Bhavnagar, Gujarat, Bhavnagar District, Gujarat, India
I had booked hotel name : OYO Rooms Madurai Periyar Bus Stand ( rated as 3 star in clear trip website ) i paid 6599 INR for 4 rooms 8 guests, now the worst part is, the same Hotel does not exist at all in madurai.
when i call customer care of cleartrip they didint ready to listen problem, 4 time my call was disconnected without understanding issue b customer care agents.
finally they have made conference call with OYO aking me to solve issue with OYO ( a third party vendor ) they gave me booking in Hotel Vijay ( a two star Hotel ), now when i have book Hotel 3 Star and Paid 6599 why i should get 2 star hotel ?
the most surprising thing is the hotel Vijay arranged by OYO can be booked through cleartrip in just 900/- INR and it is shown as 2 star hotel.
so i m buying and paying 3 star hotel to cleartrip, cleartrip has allowing OYO Vendor to put false images rooms on and false Star Rating of Hotel as well Double charges to make us fool
i want my money compensation for hotel i didnt get which was displayed and promised by cleartrip as 3 star.
i have to book a 2 star vijay hotel then why should i buy and paid 3 star hotel to cleartrip
here either cleartrip allowing OYO to display properies, which acutaly does not exist or cleartrip is not ready to listen their customers
how pathetic it is that i book from cleartrip and cleartrip customer care transferring my call to another third party vendor to solve issue with them
so i dont understand i m customer of cleartrip or OYO,
if thing go these ways then why should i book from cleartrip ? if not ready to take responsibility
i want exact compensation for this false reservation done at your end.
Complaint marked as Resolved Feb 20, 2016
Balance Amount of Payment refunded within 15 days, Thanks for Understating and responding issue to booking issue. But OYO need to improve much, cleartrip services - Thumps up.
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