Cleartrip — cleartrip not doing the refund, irrespective of the airlines have paid them | |||
This is in reference with my Doha - Kathmandu return (Trip ID:[protected], my flight was finally cancelled by the airlines after making several calls on 28th July 2019. i have been religiously following up but every time the cleartripper says, you will receive a call and instead of that i receive an email which mentions we tried calling you but couldn't get thru it. I have my cousins who booked the same ticket and which as exactly done the way we did- but they all have received their refund. i called up the Himalayan airlines to confirm and they have confirmed saying my full amount was refunded to Clear trip. After that i tried calling the Clear-trip they kept saying you will receive in 40 days from the date i called every time. i called up again on 3rd Sept a lady supervisor took and call made me hold for 15 mins but informed me saying the airlines have cleared your money mam, its with the finance department of Clear-trip and it will only take 7 days more. today is 19th Sept, i had called yesterday a manager Basit mohammed who did not wanted to talk kept saying will call her back, and later as usual did not call but send an email we tried calling you but the same old story. nobody called neither messaged after that. i called up today again 19th Sept, it was transferred to a manager called Imran Mujavar- who was as rude as i am borrowing money from him- he said yes its with our finance by the end of Sept you will receive it- it will take 40 days more but i cannot email you all this(because its a lie). and then he raises his voice doesnt let me speak and disconnects the call, next min i call he is not available to take the calls- he can inform the cleartripper who is talking to me- tell her we will email her-but cannot come on the call. REALLY IS THIS IS HOW CUSTOMER IS DEALT WITH AND THEN HE BEHAVES AS IF HE IS DOING A FAVOR ON ME. THIS IS UTTER SHAME ON CUSTOMER SERVICE Was this information helpful? | |||
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ClearTrip customer support has been notified about the posted complaint. | |||
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The clear trip still says, Himalayan airlines is not doing the refund, whereas Himalayan airlines have mentioned that there's no request from clear trip. Email attached.
Don't know if clear trip is really willing to pay or play with peoples money like this. To mention they have some really disgusting managers to deal with, absolutely no respect and ethics to speak to a customer who is already been bothered by Clear trip-rather helping they make the situation much much difficult.
Really don't know whom to approach further.