Cleartrip — Cleartrip not refunding money for the cancelled flight of 19 March 2020

Address:B1-1504, Akshar Elementa society, Near Podar Internation school, Tathawde, Pune 411033

I had booked a flight on Feb 28 2020 for the Flight Srilankan Airlines from (Mumbai to Male) scheduled on March 19th 2020 (Trip ID:[protected] via Cleartrip and paid 61 k for four passengers. The flight got cancelled due to COVID situation on 17th /18th March before travel date and I got a message saying flight got cancelled .

Since then I have been chasing Cleartrip with the booking reference #[protected] to process my full refund amount.

This is clear full refund case as scheduled flight on 19th March got cancelled one day prior and I got a message saying the scheduled flight has got cancelled.
After that I had been rasing request and trying to connect with cleartrip - they are just sending automated emails that we are in process of refunding your amount - they had given 2-3 dates for the refund process but unfortunately it is still not refunded yet.
I am frustrated a lot over this, request your help and intervention to please have cleartrip pay the refund amount in full without further delay..

Thanks in Advance
Abhijit Jadhav
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Hello,

Do we have any update on this complaint please I see no response from them.

Abhijit

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