Cleartrip — complaint - refund for flight ticket from hyderabad to bangalore 17th july 2019- go-air pnr-ze1p7h

On 17th july 2019, i tried to book a flight ticket for my parents on go air thru clear trip. After keying in the details and payment details (Bank transfer), there was an error message telling the transaction could not go thru and that clear trip will contact within 4 hours time. Since our travel requirement was same day (Within 5 hours), i made alternate arrangements and booked the ticket separately. I received a mail from clear trip alerts that the booking is pending and details saved for me to complete the same. Since i already made alternate arrangements i did not book again. When i tried to reply and inform the mail bounced back as it was a do-not-reply mail box.

However, i was surprised to see bank confirmation that an amount of irs 9200, 00 withdrawn for the same. Later go-air sent a pnr number ze1p7h to the my father's phone (Booking phone) and an invoice to my mail later. I do not receive any itinerary from clear trip on my mail. This is totally unexpected and request you to refund the amount of inr 9200.00 to the bank as soon as possible.

Thanks,
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