Cleartrip — complaint regarding extra amount charged fallaciously (trip id :[protected]

Website:

cleartrip.ae

Hi
I booked my return journey dubai bangalore on 5th june 2018 through cleartrip. Ae
Trip id :[protected].

After selecting the itinerary the very first screen showed all the flight details including the total amount 3042/.
Fare breakup:
Base fare +1940 (2 adults), fees & surcharges +1490, coupon discount -388

And the second page also showed all the flight details including the
Total amount aed 3122/ (Total inclusive all taxes).
Fare breakup:
Base fare +1940 (2 adults), fees & surcharges +1490, convenience fee +80, coupon discount -388

Finally i entered my credit card details and i was stunned when i realized that the amount debited from credit card was aed 4144/. It should have been aed 3122 but instead the amount deducted from my credit card was aed 4144/. (Extra amount charged fallaciously was aed 1022/)
The new fare break up was as follows:
Base fare +3180, taxes and fee+1570, discounts and cash back -636 total fare aed 4144/.

I presumed that there was some glitch. So, i immediately lodged a complaint with cleartrip customer care and i was told that it was an error from cleartrip side and i was assured that it would be sorted out within 24-48 hours. But there was no response from cleartrip for 2 days.
Cleartrip complaint number : 06076818 dated 5th june 2018.

This was a deceitful and dishonest act by cleartrip. I never expected such type of things from cleartrip.

I was expecting quick call from cleartrip apologizing and assuring of prompt action. On the contrary when i called cleartrip customer care i was categorically told that everything is right and no technical error from our side and the extra amount was charged by the airline. I once again explained what had happened but the cleartrip representive (Ms pratiksha) flatly said nothing can be done now. Subsequently i requested her to transfer the call to the supervisor but she was intentionally uncooperative.

Its my humble request kindly to look in to the matter seriously once again and resolve the issue at the earliest.
Regards

Daksh sharma