Cleartrip — confirmation of ticket

Address:

Kandivali Mumbai, Mumbai City, Maharashtra, 400067

We have booked mumbai - us ticket through clear trip. However, even after payment being sucessful, the ticket was not confirmed.in the first call customer care executive assured that it will be concluded either side within 2hours. It was not done. After 9 hours i again called up and the guy called alex assured me that he will taken personal initiative and get it resolved within next 3.5 hours. I insisted to raise a formal complaint. After little hesitation he provided me the complaint number and assured me that he will call up after 3.5 hours. However, neither the ticket got confirmed nor he called up.
The next day i tried calling clear trip number for 4 time, waited for 15-17 min in every call but after ivr queue waiting time of 15 min the called use to get disconnect automatically. Wasted my 1.5 hours
The worst customer service management i have seen.
Executives are liars, casusals and non sensitives in resoliving customer complaints.