[Resolved]  Cleartrip — Customer and aftersales services by Cleartrip

Ref : Trip ID : [protected], Policy Certificate No.: 4110/O-00045/18290/00/000 & 4110/O-00045/18291/00/000 To Whomsoever it may concern, Last evening, I had a terrible experience on call while speaking to the CLEARTRIP CUSTOMER CARE and found the major loop hole/drawback or negative thing present on CLEARTRIP website. While booking an international flight to Tenerife(Spain), which comes under Schengen region, we bought the Travel policy simultaneously while booking the tickets as the option was there to do so. Keeping this thing in mind that as per the Schengen Visa requirement policy, we will get the Travel Insurance accordingly, however after completing all the transactions we got the policy only for the travel dates and not till 15 days more than the travel period. This is the major Loophole in Cleartrip website. After which we spoke to ICICI lombard, who informed that since the travel insurance is bought offline from their channel partner Cleartrip, it is not reflecting on their system and neither can make any changes in the policy by extending to the desired date. After which we approach the customer care of CLEARTRIP and was informed by the team that since the booking of international and policy issuance was done online, they cannot help and again directed us to ICICI lombard to get the necessary changes done. Wasting my 1 hour speaking with the customer care and supervisor present on floor, I just got negative answers and finally they agreed to have a con call with ICICI Lombard customer care. On the con-call, the responsibility was taken by the Cleartrip representative to cancel the policy on my request, instead of making the necessary amendments which was mutually agreed by all 3 o[censored]s and promised me that I will get the full refund for the policy cancellation. Till this I was fine. Now the height you cleartrip crossed by calling me in the evening and informing me that “ONLY POLICY CANNOT BE CANCELLED, IF YOU WANT TO CANCEL THE POLICY, YOU WILL HAVE TO CANCEL YOUR FLIGHT TICKETS AS WELL AS PER THE COMPANY POLICY”. This was something very ridicules and rubbish what cleatrip was talking about. They were asking me to cancel the INR99593 ticket for merely an amount of INR2338. Do you people think that your customer is a fool to cancel his Itinerary? This was like “chit bhi meri and pat bhi meri”. Is this the way your company makes profit. Prashant S. Kale