Cleartrip — delay in process of refund for flight cancelled by airline

Address:Unit No.001, Ground Floor, DTC Building, Sitaram Mills Compound, N.M. Joshi Marg, Lower Parel, Mumbai 400 011, Mumbai City, Maharashtra, 400011

We had bought 8 tickets for Alliance Air 9I 9624 for 30th july Diu to Mumbai from cleartrip online . The flight was cancelled by airline due to bad weather.
The airline has given certificate for full refund with all pnr endorsed .

Since 4th august we are claiming cleartrip for full refund and send airline papers as demanded multiple times, but still not received refund for single trip.

whenever we called the executive tells that refund was processed for few pnr's and others are under process, the first refund processed by cleartrip was on 17/08/19 for trip id[protected] and given a maximum of 4 to 5 days for the same to reflect in our a/c. But till today not received the same almost 10 days, when called executive, same reply ' that it was processed on 17/08, and on our claim that not yet credited in our a/c, the same 48 hrs further time has taken that our team will call and resolve the issue, we had total 8 tickets with 8 different trip id's with them for the same cancelled flight but not received refund for any tickets till now. The 8 trip id's are as follows with respective PNR's :
[protected] YYCC8,[protected] YYBY3,[protected] YYBC6,[protected] JG9JB,[protected] YYCR5,[protected] JG90Z
[protected] YYCYG,[protected] Y660N

AS PER AIRLINE THEY HAD REFUNDED FULL AMOUNT TO CLEARTRIP FOR ALL MENTIONED PNR'S.
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