Cleartrip — delay of refund

Website:

cleartrip.com

I complain against cleartrip.com for not releasing my refund for 5 months now after they cancelled my flight. March 02, 2019, i booked a flight thru their website cleatrip.com, at the same time my booking was confirmed with the clear trip id number[protected] dubai to bangkok return, from june 7-18, 2019 for the amount one thousand seven hundred eighty dirhams (Aed 1, 780). April 18, 2019, i received an email from clear trip that my flight was cancelled by the airlines (Jet airways). At the same day, april 18, 2019, cleartrip emailed me again that the refund will be processed in 27 days. I followed up again my refund and i spoke with manager/supervisor and committed that i will have receive my refund on may 23, 2019. May 22, 2019 i confirmed on which time they will transfer my refund and they told me tomorrow morning (May 23, 2019). May 23, 2019 there is no calls and update about my refund from cleartrip. I called them again several times and they told me the refund will be processed within 45 days. June 27, 2019, i followed up again and they told me i will expect to hear a refund on july 8, 2019. I followed up again my refund and they told me i will get an update on august 10, 2019. And until date there is no refund.
I hope you would help me in this matter. Thank you in advance.