Cleartrip — failing to refund

Address:	Mumbai City, Maharashtra, 400011
Website:	www.cleartrip.com

Trip id:[protected].
Qatar situation forced us in to having to cancel booking in july.
Cleartrip staff assures us our refund would be paid back then within 45 days. We therefore spent more money with them and rebooked!
45 days later no refund no contact.
Several emails later no refund no contact. Each time we contact we get the same reply, please wait 4-5 days and most are told most definite sir you will get your refund.
It has now been over 3 months.
Totally unacceptable.
They are misleading and dishonest.
If they have an issue getting money off qatar, that is there issue. We paid them-they must refund us not use qatar as an excuse. I note, when i booked, both times within seconds on entering my details into their website, my phone rings and cleartrip want to help "clear" my payment. They make sure they get your money alright, but when they need to refund it they are scammers!