[Resolved]  Cleartrip — failure transaction debited amount not refunded

Sir,

On 22nd aug 2019, i had made 2nos transactions to cleartrip for hotel booking purpose. Both the times the amount was debited from my axis bank savings account but the hotel was neither booked nor i got any response from the cleartrip. I had already lodged a complain at axis bank upi department with complaint id [protected], registered on 26/08/2019.
I was expecting return of the amount within 7 working days, but its already more than that.
My transaction details are as per below:

1) transaction id: upi/p2m/[protected]/cleartrip/hdfc bank/cleartr
Amount transfered: rs 10375/-, dt 22/08/2019
2) transaction id: upi/p2m/[protected]/cleartrip/hdfc bank/cleartr
Amount transfered: rs 10500/-, dt 22/08/2019

Nb: no trip id was generated for above transactions.

Regard,

N v ramdas