Cleartrip — fake booking of hotel and no refund

Address:	Mumbai City, Maharashtra, 400011
Website:	www.cleartrip.com

Very bad service by cleartrip.com

I had booked hotel online on 10th october 2018 in shirdi maharashtra. But on arrival at hotel suraj park, manager and owner both denied to provide me the accomodation saying that cleartrip has no agreement with this hotel. I called on cleartrip helpline number [protected]. Someone named like snehal replied me that my booking will be cancelled on my request and my amount will be refunded in full within 3-4 working days. I bothered for 4-5 hours searching for a hotel at that time. After then no action was taken regarding refund. They forgot this matter.

Again i called on 25/11/2018 at 14.07 time. One lady took 14 minutes 50 seconds for checking the issue. She then told me that i will get my refund by 29/11/2018 finally.

Still on today 01/12/2018 i didn't get the refund neither i got any call from cleartrip.

Now i am planning to take this matter in consumer forum. Hope they will get some shame.

My name : shivnath kumar contact no. : [protected]
Email: [protected]@gmail.com