Cleartrip — feeling cheated at the hands of cleartrip.com

Website:

cleartrip

We had gone out to a trip to himachal pradesh and as per our requirement which arose during our trip to stay at mclodeganj, we decided to go for this very famous website cleartrip.com and book our stay via their website, as we checked on their website we found suitable accomodation at hotel asia for which they demanded rs. 7197 under trip id [protected]. The booking was done and confirmed to us through booking voucher which was sent by cleartrip through
Sms at [protected]
And email at [protected]@hotmail.com and
At 3.48 pm
For asia health resorts ans spa, strawberry hills, near dal lake dharamshala cantt. Mcleodganj, dharamshala, himachal
Pradesh, india 176216
Room details - 1*junior suite room only from may 12, 2018 to may 13, 2018
All the bookings were made by my husband - mr. Uday dewan
We instantly paid through our credit card rs. 7197 (Rate breakup, room rate rs. 6099, gst on hotel rate rs. 1098, total rs. 7197
We were quite happy as our need was fulfilled by their website and continued with our journey, we moved to this place but this happiness turned into a nightmare when we reached mcleodganj we called hotel people to enquire about the exact location and found out that our room was not booked and they told us that we have informed cleartrip that no room was available. We asked the person on call if anything can be done as it would be difficult for us to find a room now as it was late rainy evening and weekend but he told us that they cannot accomodate as their hotel has no vacant room since last 4 days and then we called cleartrip and they said we are really sorry
This is how our problem started and we felt we have been cheated by this
Very famous website which claimed to be indias best travel website.
We had a harrowing experience as we tried to convince both the hotel and cleartrip people. They started blaming each other and at the end said we cant help and we are sorry.
We were quiet worried as time was late and it was raining heavily, we had to leave that place and move through risky road and bad weather at such late hour.
Cleartrip cancelled our booking on their own after saying sorry and sent an email that our booking for asia health resorts ans spa, strawberry hills, near dal lake dharamshala cantt. Mcleodganj, dharamshala, himachal
Pradesh, india 176216
1*junior suite room only from may 12, 2018 to may 13, 2018
Stands cancelled at 6.10pm
The oother email we recieved was that our refund of rs. 7197 has been processed and would appear in our account in 5 to 14 working days at 6.48 pm
It is not only about money but our physical and mental abuse which we had to go through and our families were also worried about travelling back at such an odd hours,
We want some renumeration paid and company penalised so that they do not cheat others as we are sure their must be many more who must not have reported.