[Resolved] Cleartrip — flight booking / changing flights are not processed by travel agency

 
2 Reviews
India
 kkaaii on Dec 2, 2018
I have booked a flight from goa to varanassi 26dec leave, 30th dec return via cleartrip. Two airlines are involved jetairways and indigo. Recently indigo send a notice that the flight has changed. I talked to cleartrip to clarify the situation. They told me to call me back but i did not receive any call. Furthermore i cannot dial in because the cleartrip trip id seems to be no longer valid and you need to specify it when you try to call in. Cleartrip is ot answering many emails i have sent. I have paid 500 eur and i am requesting cleartrip to clarify the situation.
Complaint marked as Resolved Dec 7, 2018
Duplicate of another resolved complaint

Complaint Status


[Dec 02, 2018] ClearTrip customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

The complaint looks fair and understood clearly.

The passenger is entitled to get the full refund (usually more than paid ammount depending upon the origin/destination, place of sale) for the paid air trip upon a simple sumission towards the sevice provider of the e-ticket
or
to request to provide the other, more convenient dates and time of the trip for the account (money) of the service provider or of the air carrier,
in case one of the air carriers, which is stated in e- ticket, has changed their schadule (canceeled previosly agreed flight).
Such reasobale request of the passenger can be done once only prior to the further esclation of the dispute to the official legal body.

Regards,
Sr manager for ICAO/IATA irregulations matters
Aryan enginners ltd
email for request with documents: aryan{at}vivaldi.net
where {at}[email protected]

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    Cleartrip - flight booking / changing flights are not processed by travel agency