Cleartrip — flight cancellation from pune to chandigarh refund

Actually i booked a jet airways ticket from pune to chandigarh from clear trip. That flight has been cancelled so i call to clear trip and ask about refund they told me that you will get full refund in 5 to 7 days.
After that today i got that flight has rescheduled but now i have booked another ticket so i asked to clear trip about my refund they again told me to wait for 5 to 7 days when i asked that guy that previously also you told me this he cut my call and after that from past 1 hour i am trying to call them.. Is this the way to treat your customer or should we stop to believe on you..