Cleartrip — Flight cancelled by airline but money is not refunded

Address:	Mumbai City, Maharashtra, 400011
Website:	www.cleartrip.com

I booked a Air Pegasus flight from Bangalore to Kochi through cleartrip.com. But the airline cancelled the flight. The booking was for August 13 2016. Not only I had to look for last minute travel arrangements cleartrip has failed to refund the money. I sent many mail to both cleartrip and Air pegasus asking to refund the money. Also spoke with their agents. Air pegasus says they have refunded the money on Aug 10th itself but cleartrip says they have not received the refund from Air Pegasus. I have lost the hope of gwetting the refund money now. Cleartrip agent said they can't help and asked to forget the money. Very bad experience with cleartrip. Since I booked through cleartrip I expected a refund from them.